Riviera Spa Massage FAQ's
1When should I make my spa reservation?

Because we work by appointment, we suggest you book in advance to ensure you are able to get the service and time slot you desire. You can reserve your services by visiting:

https://www.rivieraspamassage.com/appointments/ or by calling our spa directly at 407-914-9168.

1What is the cancelation policy?

Cancellations within 24 hours (same day cancellations)

If the clients call within less than 5 hours of their appointment time, 100% charge will apply.

Calls within 24 hours (19 hours or more from appointment time)

-Insurance clients $35

-Cash/reg. pay clients: 50% of the cost of service

-First time pre-paid clients: 50% of the cost of service

* If we are able to fill that spot before end of day, we can waive the cancellation for the client *:

1What if I arrive late to my appointment?

If you arrive late to your appointment, we may not be able to provide the full time booked as there may be another appointment after yours. If available, we may reschedule for a later time the same day

Please see our cancellation policy above for more

1What should I discuss with my therapist?

All of our Riviera Spa Massage guests should commujnicate openly with their therapist, aesthetician and/or acupuncturist. You should discuss any expectations, preferences and/or possible concerns to ensure you get the desired service and help us meet your needs.

Our staff members are renowned for their depth of knowledge, diversity, professionalism and courteousness. We celebrate all their varied backgrounds and value their many skills, talents and gifts which they bring to Riviera Spa. If you have a special request to make your treatment more enjoyable such as dimmer lights, softer music, a lighter or heavier touch, an extra blanket, etc. Please do not hesitate to ask.

If there are certain things you wish your therapist NOT to do such as work on your feet, your face, your abdomen or scalp/hair, please communicate your desires.

In addition, you have the obligation to let your therapist know about any health related conditions that could potentially cause you discomfort or harm during the course of your treatment. This would include, but is not limited to, pregnancy, recent surgeries, diabetes, injuries, high or low blood pressure, heart conditions, shellfish or iodine allergies, and any other allergies.

We welcome your input and feedback.

1What should I wear?

Our therapists are trained in proper draping techniques for your comfort. You may elect to receive treatments in your undergarments. Please remove all jewelry before visiting the spa. We encourage you to wear loose, comfortable clothing that are easy to change into.

1What if I have some physical ailment, disability or allergies?

Please notify the spa receptionist at the time you are making your appointments and your therapist at the beginning of your treatment. You will be informed if treatments are not recommended. You will receive an intake form based on the service you are getting the day of your booking, make sure to answer those questions thoroughly and accurately

1Should I avoid the spa if I am pregnant?

Your physician can best advise you on which treatments are safe. We also suggest that you avoid treatments using deep pressure and heat.

We discourage massages during the first trimester of pregnancy: The first trimester carries an increased risk of miscarriage, and some therapists are concerned that the increased blood flow during a massage might be harmful.

1Should men shave before a facial?

Shaving is recommended but please be sure to do so at least two hours prior to your facialt.

1Can I choose to have a male or female therapist?

If you have a gender preference, please advise the spa reservationist at the time of making your appointment.

1How should I handle gratuities?

Treatment and package prices do not include gratuities. The standard hospitality rate for massage tipping is 20 percent. Tips are optional and greatly appreciated by our staff.

Will I be able to purchase the products that are used in my treatments?

1Will I be able to purchase the products that are used in my treatments?

We offer a full range of professional spa products so you can duplicate the benefits at home. We offer Skin Script products for your face, Young Living essential oils and CBD products for general wellness and pain management. Ask your therapist or approach our friendly front desk staff and they'll be happy to discuss the products with you.

Which treatment or facial is right for me?

1Which treatment or facial is right for me?

Our professional aestheticians are available for consults in order to offer you a customized treatment based on your skin type. All our facial consults are complimentary for your convenience

*Exludes Botox: Botox consultations are $50, which can be applied to your service*

Teen/minor Policies

1Which treatment or facial is right for me?

Teen Policy:

Young adults must be supervised by parent or guardian while participating in Spa Services including massage and body treatments, facials or any one-on-one services.